Shipping & Delivery Policy

Last Updated: [Insert Date]

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered when you purchase products from [Company Name] (“we”, “us”, or “our”). By placing an order, you agree to the terms described below.

1. Order Processing

All orders are processed within [X] business days after payment confirmation, excluding weekends and public holidays. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information, where available.

Please note that processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances.

2. Shipping Methods and Carriers

We work with reputable third-party shipping carriers to deliver your orders. Available shipping methods, estimated delivery times, and shipping fees will be displayed at checkout.

Shipping times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier performance, and external factors beyond our control.

3. Shipping Rates

Shipping costs are calculated based on factors such as order value, package weight, dimensions, shipping method, and destination. Any applicable shipping charges will be clearly displayed before you complete your purchase.

We reserve the right to update shipping rates at any time without prior notice.

4. Domestic Shipping

For domestic orders, estimated delivery times typically range from [X–Y] business days after shipment. Delivery delays may occur due to weather conditions, carrier delays, or other logistical issues.

5. International Shipping

We offer international shipping to selected countries. International delivery times vary by destination and may take [X–Y] business days or longer.

Customers are responsible for all customs duties, taxes, import fees, and any other charges imposed by the destination country, unless otherwise stated. We are not responsible for delays caused by customs clearance processes.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us at [support@email.com] with your order number. We will work with the shipping carrier to investigate the issue; however, we are not responsible for delays or losses once the package has been handed over to the carrier, except as required by law.

8. Damaged Packages

If your package arrives damaged, please contact us within [X] days of delivery and provide photos of the damaged packaging and items. We may arrange a replacement, refund, or alternative solution in accordance with our Returns & Exchanges Policy.

9. Split Shipments

In some cases, your order may be shipped in multiple packages due to availability or logistical reasons. If this occurs, you will receive separate tracking information for each shipment, where applicable.

10. Delivery Confirmation

Delivery is considered complete once the carrier confirms delivery to the address provided. We are not responsible for packages that are lost or stolen after delivery confirmation, unless otherwise required by applicable law.

11. Policy Changes

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will take effect immediately upon posting on our website, with the updated date noted above.