Returns & Exchanges Policy

Last Updated: [Insert Date]

This Returns & Exchanges Policy explains how returns, exchanges, and refunds are handled for purchases made from [Company Name] (“we”, “us”, or “our”). By making a purchase through our website or services, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns for eligible products within [X] days from the date of delivery, provided that:

• The item is unused, unworn, and in its original condition
• All original packaging, tags, manuals, and accessories are included
• Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange, unless otherwise required by law:

• Digital products, downloadable content, or software
• Gift cards or store credit
• Personalized or custom-made items
• Final sale or clearance items
• Items damaged due to misuse, negligence, or improper care

3. Return Process

To initiate a return, please contact our customer support team at [support@email.com ] within the return period. Include your order number, the item(s) you wish to return, and the reason for return.

Once your return request is approved, you will receive instructions on how to ship the item back. Unauthorized returns may be refused.

4. Return Shipping

Unless the return is due to our error (such as a defective, damaged, or incorrect item), customers are responsible for return shipping costs. Shipping fees are non-refundable.

We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please indicate this when submitting your return request. Exchanges are subject to product availability.

If the requested exchange item is unavailable, we may issue a refund or store credit at our discretion.

6. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us within [X] days of delivery. Provide clear photos and a description of the issue. We will arrange a replacement, exchange, or refund at no additional cost to you, in accordance with applicable laws.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within [X–Y] business days. Please note that processing times may vary depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received a refund after the processing period:

1. Check your bank account again
2. Contact your credit card company or payment provider
3. Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us at [support@email.com ].

9. International Returns

For international orders, customers are responsible for all return shipping costs, customs duties, taxes, and fees, unless the return is due to our error. We are not responsible for delays caused by customs clearance.

10. Policy Changes

We reserve the right to update or modify this Returns & Exchanges Policy at any time. Changes will be effective immediately upon posting on our website, with the updated date noted above.